Telephone TouCHPoint
Texas Children’s Health Plan’s
automated Telephone TouCHPoint system allows TCHP providers to check
eligibility, benefits and claims status after hours. The service
is available 24 hours a day, Monday through Saturday.
Providers may call 832-828-1007,
enter the member’s identification number and the provider’s
NPI number. For claim status you will need your NPI number as
well as the tax ID that they claimed was billed with. The requested information is
emailed to the email address TCHP has on file. For additional information about
Telephone TouCHPoint, please contact your Provider Relations
Manager or
call 832-828-1008.
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